Yikes! How much do we look forward to those difficult and necessary conversations? A DC is anything you find hard to talk about but know that you need to. The issue is often how to start those sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions can often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder (unsuccessfully) through it.

Scott shares (with humour!) the necessary understanding, skills and confidence to successfully transform that conversation from difficult (+ challenging + tough + unwanted) to connected + confident through a clear and concise 3-step process.

You will discover:

How to transform a difficult (+ challenging + tough + unwanted) conversation to a connected + confident conversation.
How to develop a mindset with an intent that invites open and authentic communication.
How to practice a 3-step process that ensures the transformation of conflict into connection and the strengthening of relationship.
How to avoid the 3 biggest pitfalls when having a difficult conversation
How to implement key strategies to deal with challenges while remaining mindfully centred within the chaos of conflict.