Dr Bail’s primary interest is to improve care health delivery for older people with complex health needs. Her nursing career has always combined both research and clinical roles, with experience primarily in general medical and acute palliative care. Her peer reviewed publications are well-cited, and range in topics that include digital health systems, older people, hospitals, aged care, nurse practitioners, prognosis communication, policy analysis, dementia care, nurse care rationing, and the costs of nurse-sensitive outcomes. In identifying and researching the structures and processes which impede or enable quality patient care Dr Bail is also dedicated to sharing her learning and inquiry with nursing students, industry networks and professional groups.