When carers become clients: What we learnt from embedding carer wellbeing into the aged care system
Aislinn Lalor

Date and Time

Friday, November 13, 2026, 10:15 AM - 10:30 AM

Theme / Track

Service delivery, workforce and reform

Presentation Format

Concurrent

Introduction: Older carers of older people are central to sustainable ageing systems, yet service models often position them as adjuncts to care rather than recipients of care themselves. Embedding carer wellbeing into formal service delivery represents a fundamental shift in how ageing systems recognise and support carers. This study explores service‑level insights from implementing a co‑designed Carer Health and Wellbeing Service (CHWS) for older carers (50+). Methods: A mixed‑methods pre–post design examined service delivery experiences and system‑level learnings during implementation of a multidisciplinary CHWS. Quantitative measures captured carer needs, preparedness, quality of life, and service utilisation, while qualitative data documented carer priorities and workforce reflections. Results: Implementation of the CHWS revealed key insights related to logistics, funding, and sustainability when carer wellbeing is embedded within existing systems. Although unmet need was widely recognised and engagement from carers and service partners was strong, delivering a dedicated carer‑focused service required flexible referral pathways, workforce role negotiation, and cross‑disciplinary partnerships. The CWHS demonstrated demand and system readiness, but the absence of ongoing funding constrained service continuity, highlighting tensions between innovation and sustainable implementation. Conclusion: Embedding carer wellbeing within service delivery offers critical insights into how ageing systems recognise and sustain support for carers. The success of the CHWS raises questions about how carer‑focused services can be resourced, scaled, and re‑implemented as integrated, stable services. As ageing populations grow, this work prompts reflection on where responsibility for carer wellbeing sits and how systems might evolve to better support those who provide care.

Keywords

Future Directions, Health Management, Informal Caregivers, Models of Care, Wellness / Well Being

Authors

Prof Keith Hill, RAIL Research Centre, Monash University; Lisa Licciardi, RAIL Research Centre, Monash University
A/Prof Susan Slatyer, Centre for Healthy Ageing, Murdoch University; Prof Christina Bryant, 5. Melbourne School of Psychological Sciences, University of Melbourne
A/Prof Jacqui Allen, Nursing and Midwifery, Monash University; Deborah Oliveira, Faculty of Nursing, Universidad Andrés Bello, Campus Viña del Mar, Chile
A/Prof Natasha Layton, RAIL Research Centre, Monash University; Dr Angel Lee, RAIL Research Centre, Monash University;
A/Prof Belinda Cash, School of Social Work and Arts, Charles Sturt University; A/Prof Natasha Brusco, RAIL Research Centre, Monash University; A/Prof Elissa Burton, Faculty of Health Sciences, Curtin University