Bringing aged care staff along the journey to positive data culture
Elizabeth Robinson

Date and Time

Friday, November 13, 2026, 11:00 AM - 11:15 AM

Theme / Track

Service delivery, workforce and reform

Presentation Format

Concurrent

Background Aged care staff collect large volumes of data, yet opportunities to use these data to inform everyday quality improvement are often under-realised. Following grant funding, one large, aged care organisation identified venous leg ulcers in community based care as a priority area and sought to use routinely collected data to improve quality of care and outcomes. Methods A staged co-design approach was undertaken with field staff, care team managers, executive and Board members, supported by a Steering Committee comprising clinical, operational, research and governance leaders. Co-design focused on shaping visualisation of routinely collected data through dashboards in useable, meaningful, and role-relevant ways, and on communication approaches to support staff engagement and uptake into routine practice. Sessions were conducted in-person with field staff and virtually with other groups. Steering Committee oversight ensured governance alignment and timely leadership approval. Results Co-design included field staff (n=5; four in-person sessions), managers (n=8; six virtual sessions), and executive/Board members (multiple virtual sessions). Participants demonstrated that the value of dashboards lies in role-specific relevance rather than one size fits all reporting. Data literacy varied across and within roles, field staff prioritised actionable, strengths-based insights to support daily care and learning; managers valued dashboards that highlighted patterns, gaps, and escalation triggers; governance interest holders focused on system level assurance. Leadership endorsement, trust, nonpunitive framing, and in-person engagement were critical enablers of participation. Conclusion Co-design, supported by strong governance and leadership approval, is essential to building a dashboard from routinely collected data to support community-based ageing care.

Keywords

Best practice, Home Care, Meaningful Engagement, Quality improvement

Authors

Kylie Elder, Bolton Clarke
Flora Luo, Bolton Clarke
Dr Rajna Ogrin, Bolton Clarke Research Institute, School of Clinical Sciences at Monash Health, Monash University, Melbourne Medical School, Faculty of Medicine, Dentistry and Health Sciences, The University of Melbourne