Effectively supporting older CALD people to age well in their homes and communities relies on collaboration between service providers and communities. However, limited research has examined the role of ethnic communities in facilitating culturally responsive service delivery. This study aims to identity avenues for collaboration between ethnic communities and service providers. Data were collected from interviews with 37 participants including 27 (73%) service providers and 10 (27%) ethnic community leaders in Queensland. Each interview, on average, was 60 minutes in duration and conducted either online or in person. The findings revealed that while participants shared the view of the crucial need for language support and a sustainable bilingual workforce, the important roles ethnic communities can play in maintaining cultural connection, assisting with translation, and serving as a bridge between older CALD people and service providers are not recognised to the same extent by service providers compared to community leaders. This difference in views may potentially contribute to insufficiently met care needs and reluctance to access services. This study suggests policy and practice avenues for community and service provider collaboration in the context of individual, social, community, policy and cultural influences. Such collaboration can empower communities to exercise their potential in facilitating delivery of culturally responsive services by service providers and target services to needs, thereby enhancing well-being.