Population ageing, increasing cultural diversity among older Australians, and persistent workforce constraints have exposed structural limitations within the aged care system. In response, the Australian Government has introduced major reforms, including a new Aged Care Act and the Support at Home program. However, little is known about how these changes are understood and experienced by older people and family caregivers from culturally and linguistically diverse (CALD) backgrounds. This qualitative study draws on semi-structured interviews with 16 participants in Greater Sydney, including 9 older people receiving government-funded home care services and 7 family caregivers from CALD backgrounds. Preliminary analysis suggests that participants generally viewed government-funded home aged care services as beneficial in supporting older people and their families. Some participants also perceived the emerging rights-based framework as offering greater flexibility. However, participants reported substantial challenges in understanding and navigating the Support at Home program, particularly in relation to service fees, eligibility, and the scope of available services. Awareness of government-funded programs remained limited, especially regarding assistive technology and home modification schemes. Importantly, participants raised concerns about service providers, highlighting issues of inconsistent pricing practices, unclear fee structures, and a perceived lack of transparency in how charges are determined. Variations in service quality across providers were also frequently reported. Generally, these findings provide timely insights into how current aged care reforms are perceived by CALD older people and families. This research highlights the need for clearer communication, more culturally responsive navigation support, and greater transparency in home aged care service delivery.