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The new Aged Care Act 2024 commenced on 1 November 2025, promising a revolution in aged care, shifting the focus from providers to people. At the centre is the Statement of Rights for older people seeking or accessing aged care. Providers have a positive duty to deliver rights-based care. The National Aged Care Advocacy Program received over 52,000 contacts from older people and their families last year. Advocacy cases are on track to be even higher this year. They provide valuable insights into the challenges experienced by older people and the impact of implementing major reform on their experience of care. After 12 months of implementation, the experiences reported by older people and their advocates of My Aged Care, the aged care assessment system, the new Support at Home program and lack of access to residential aged care still fall below community expectations. Case studies highlight the significant work still required to deliver access to the rights-based aged care older people deserve. This presentation will highlight some key case studies and outcomes from OPAN’s work and the importance of independent aged care advocacy services for older people in upholding their human rights. In response to increased demand, innovation in aged care advocacy has included establishing specialist First Nations Advocates, Financial Advocacy Officers and Quality Officers. It will also highlight key opportunities to work with government and service providers to ensure that the rights of older people are upheld throughout their contact with the aged care system.
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